Sprint may cancel your service if you call customer service too often

Posted July 6, 2007 at 07:51 PM by Robert Nelson

Section: News, Communications, Cellular Providers, Mobile

Sprint has recently sent out some letters letting customers know that their service will be terminated effective July 30, 2007. Sprint is ending some contracts because customers are calling customer service. Based on the letter it is because they have “received frequent calls from you regarding your billing or other general account information” and based on the number of calls they have determined that they are “unable to meet your current wireless needs”.

They are however “nice enough” to take care of you for your inconvenience. Sprint will bring your account balance to zero, they are giving you almost a months notice, they are allowing your number to be ported to another carrier and also not requiring you to pay an early termination fee. Bringing my account balance to zero is nice but why would anyone pay an early termination fee when they are not the one canceling?

Either Sprint has some really bad customers that just call to often or maybe they should take a look into just why so many calls were needed in the first place. According to a Sprint representative these letters were sent to only a “small minority” of customers. I suppose it would take a while before you could get canceled in this manner, but just maybe this could be a new way to cancel your contract and avoid that dreaded termination fee.

Read [Blackberry Cool]