Best Buy losses laptop, customer sues for $54 million

Posted February 13, 2008 at 05:34 PM by Robert Nelson

Section: Gadgets / Other, Miscellaneous

Best Buy customer Raelyn Campbell has filed a $54 million dollar lawsuit for the loss of her laptop. The story starts out innocent enough, Raelyn had purchased a laptop along with an extended warranty from Best Buy, after a while the laptops power switch broke and she had thought that warranty would prove to be useful. That is where it began to go downhill, originally told the repairs would take roughly two to six weeks it ended up going much longer. After several months it was determined that the laptop had never left the store and to make matters worse the laptop had been stolen, not to mention Best Buy had lied to her about the status for months.

In an attempt to make this right, Best Buy had initially offered her a $900 gift card. Which sounds nice until you find out that she originally paid $1,100 for the laptop. She had also software and other irreplaceable items such as photos, music and personal information on the now lost laptop.

One nice bit is that Raelyn will admit that she choose the $54 million figure for the sole purpose of attracting media attention and according to her she is the “first to admit that it is a ridiculous sum of money.”

I have to admit that when I first read that she was suing for $54 million I thought she was just plain crazy, but after reading more of the story its nice to see she admits its a “ridiculous” amount of money and she is using this in an effort to get Best Buy to make changes and hopefully prevent this from happening to another customer in the future.

Read [Best Buy vs. Consumer Protection Blog] Via [The Consumerist]