Full FeedSymantec and McAfee slapped with fines over auto-renewal practices
The New York Attorney General’s office has slapped Symantec and McAfee with $375,000 in fines over charges they automatically renewed customer’s subscriptions without their consent.
“Investigators found that the two companies had ‘failed to adequately disclose to consumers that subscriptions would automatically be renewed and that consumers would be charged,’ the office of Andrew Cuomo said in a statement Wednesday announcing the settlement. ‘Companies cannot play hide the ball when it comes to fees consumers are being charged.’”
Both companies also agreed to make clear disclosures of renewal fees when customers sign up. Automatic renewals are nothing new, and anti-virus software vendors like Symantec and McAfee say it was for their customer’s safety as auto-renewals prevent them from the risks associated with having out of date anti-virus software on their computers. However, they worked with the New York AG’s office for 2 years to improve their practices.
If you are a Norton user and want to unsubscribe, visit the Norton Account website. McAfee users can call 1-866-622-3911. Both will also refund auto-renewal fees within 60 days of the initial charge.
Read [PCWorld]
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oh this is Very bad NEWS for both these Companies Symantec and McAfee.
Anyway this is not for ever and this first time happens all we know that we are human beings so some we make mistake so no problem but here action taken since it is against the rule….
on June 22, 2009 at 05:17 AM - LINKSo..
keep your self protected. always.