Full FeedSprint may cancel your service if you call customer service too often
Sprint has recently sent out some letters letting customers know that their service will be terminated effective July 30, 2007. Sprint is ending some contracts because customers are calling customer service. Based on the letter it is because they have “received frequent calls from you regarding your billing or other general account information” and based on the number of calls they have determined that they are “unable to meet your current wireless needs”.
They are however “nice enough” to take care of you for your inconvenience. Sprint will bring your account balance to zero, they are giving you almost a months notice, they are allowing your number to be ported to another carrier and also not requiring you to pay an early termination fee. Bringing my account balance to zero is nice but why would anyone pay an early termination fee when they are not the one canceling?
Either Sprint has some really bad customers that just call to often or maybe they should take a look into just why so many calls were needed in the first place. According to a Sprint representative these letters were sent to only a “small minority” of customers. I suppose it would take a while before you could get canceled in this manner, but just maybe this could be a new way to cancel your contract and avoid that dreaded termination fee.
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Well, I LOVE Sprint and I admit that I do call whenever I encounter a problem, but I always try to be as nice as can be. I can only imagine what they have to take from other customers. A lot of people can be disrespectful in many ways. I would just love to work with Sprint :)
on April 16, 2008 at 05:02 PM - LINKI’m a Sprint Customer, have been for around 10 years. I’m also a business owner. I actually will be using a version of this letter to turn away clients of mine who COMPLAIN ALL THE TIME for NO reason. (honestly, she does) We’ve had trouble with only 2. One left on their own, thank goodness, the other, WONT let us dismiss her. She keeps using us and complaining. Why?!? what’s wrong with her? So, I completely understand why Sprint felt the need to do that. Some people get off on using customer service rep’s as their free therapist. People are crazy, I promise, we talk to them all the time…
on April 22, 2008 at 01:20 PM - LINKThe problem with consumers is that some of them are impossible to satisfy. Businesses should be selective about who they sell their goods and services too just like most golf country clubs do.
If businesses did a background check on consumers who are trying to sign-up to their services, things would be better. Sometimes exclusivity of a good or service leads to consumers wanting them more (think Harley Davidson, Ferrari, American Express, Rolex, former Studio54, etc… Ferrari won’t even sell you a car even if you have the money if they don’t want you as a customer, neither will Rolls Royce…)
“I’m sorry sir, but we’ve ran a background check and found out that the previous 5 cellular carriers that you were with terminated your services because you called in 12 times every day and wasted their resources. The shareholders were also not pleased by this at the board meeting and voted to terminate you as a customer. I also see here that you complain everyday at 2 local restaurants to obtain free meals and also have NSF charges with your automobile insurance… Unfortunately Sir, we’ll stick with our other 2 million satisfied customers and offer them rewards for not wasting our resources and trying to damage our reputation. We may not be getting truckloads of new customers, but the ones we are getting are the ones we want. The complainers can go to Acme Co. next door…)
on July 19, 2008 at 04:56 PM - LINKi’m a sprint customer and i totally hate it.
on August 9, 2008 at 12:57 PM - LINKi wish they would cancel my account!! :D
I lost my cell phone today. My wife suspended the service after several calls were made.
I have been ONLY a Sprint customer for YEARS! What is the best way to secure a new, simple phone?
Can it have my same #?
Your earliest assistance would appreciated!
Thank you, John Hicklin
on August 12, 2008 at 09:03 PM - LINKOKAY I AM PRETTY NEW TO SPRINT AND IM SOOOOO SICK OF THEM!!!!! 3 PHONES THAT DONT WORK AND HAVE CRASHED COSTUMER SERVICE REPS THAT DONT SPEAK ENGLISH AND BILLS THAT NEVER SEEM TO COME OUT HOW THEY SHOULD NOW FOR YOU PEOPLE THAT SEEM TO THINK THAT ITS BECAUSE SOME OF US CALL TO MUCH. WELL IF THEY WOULD FIX THE PROBLEM RIGHT THE FIRST TIME THEN I WOULDNT HAVE TO KEEP CALLING I EVEN OFFERED TO PAY MORE TO GET AND ISSUE FIXED SERVICE IS TERRIBLE!
IM NOW WITH VERIZON THANK GOODNESS FOR THAT! THEY ACTUALLY HAVE WORKING PHONES AND REPS THAT SPEAK ENGLISH WOHOOO!
SO LONG SPRINT ILL NEVER BE A COSTUMER OF YOURS AGAIN! I HOPE YOU GO OUT OF BUISNESS!
on September 2, 2008 at 03:29 PM - LINKThe call traffic is always varying thus a better option would be always stay prepared for any density of call traffic.
on September 9, 2008 at 04:15 AM - LINKIm so tired for hard headed SPRINT CUSTOMER. i worked for sprint as finance repland agree I with what we are doing. so many people complaint about our service because trufully those are the ones that should never get cellular service or cant upset why thier phone cut off obviously sprint cut off for non payment of bills. not only do they create hold times beyond 20min but have either called about a issue that has already been resolved or so hard headed they dont want to take responsibilty for there usage. those that complain about sprint are the ones that have high usage, claim that they were not told about charges even though they are clearly marked on our bills and flyers. come on people lets get real here !!! THIS IS VERY CORRECT
on November 3, 2008 at 03:18 AM - LINKi would like to make an sprint account
on December 23, 2008 at 08:55 AM - LINKi do not have a account
on December 23, 2008 at 08:57 AM - LINKGet out of Sprint while you can, see my story from last year.
Bad billing, bad reception and bad customer service!
on December 23, 2008 at 11:18 AM - LINKI call frequently for a very good reason! BAD SERVICE!! I have called repeatedly over the last 18 months about the constant dropped calls that I experience no matter where I am. I have them on a daily basis, several times a day! The dropped calls have even happened when i am talking to their customer service!.. I was stupid for renewing my contract for another 2 years when I frist started having a problem with dropped calls; they said that updating my phones would fix the problem! What a joke! Thank goodness I only have 8 more months of my contract left! They have refused to let me out of my contract, even though my service just keeps getting worse. I was told that their contract does not guarantee good service!
on December 28, 2008 at 06:17 PM - LINKThey offered a “airwave” product to boost my signal, but its only good for so many feet from the product. What good is that driving down the road! My husband and I only have cell phones so it would not help me at all. If i wanted better service just at home, I would just get a land line!
I’m currently having a problem with sprint: I added an additional line end of Nov08 and they told me I’d get the same plan as my other 3 lines, which included FREE UNLIMITED texting. But when I checked 2 weeks later, I was being charged for all my texts on that new line. So I called in and talked to a supervisor in retentions who said she found a code and would place it on the account that day, but it wouldn’t be effective until the next day so in the mean time, she also added 1000 free texts so I wouldn’t be charged anymore that day.
Well 2 weeks after that I’m STILL being charged. Have talked to another supervisor after that, and they say that the FREE code is no longer valid, so they’ll give me a discount on texting for 7.50$ a month, which is fine by me IF they will somehow credit me for the 7.50$ every month, but they say they can’t because I’m already receiving my discount from my job. How can I get them to either credit me this 7.50$ every month, or find or make a new code for my free texting I was promsised (verbally, but sprint does record their customer service calls, so it is proof!)
Overall I like sprint and this is my first major issue (with them for 8 years), so I DON’T want them to cancel my 4 lines. I’ve called in now about 6 times regarding this matter, but how many is so many that they will cancel my service!? I don’t want this to happen. Also, if I file a complaint with the FCC and BBB, could sprint cancel my contract just because of that!? I’m scared to file because I want the matter resolved, but I don’t want to be canceled!
on January 6, 2009 at 01:45 PM - LINKHi Betsy
you were with sprint for 8 years im sure sprint can give you the same features the same package will you have to call sprint retentions or you may call sprint escalation supervisor directly dont deal it with agent anymore as some agent they dont care much attention properly.
on January 7, 2009 at 03:01 AM - LINKI have been a Nextel customer for many years. My job, CTA (Chicago Transit Athority), and my local volenteer fire department (I am a member) both used Nextel. Recently, with Sprint taking over, the service has gone down hill, customer service is an exercise in frustration, and the call plans from Nextel were discontinued. When the Service Rep told me my Nextel plan is discontinued my response was to put me in a plan that was roughly equal in service. They put me in a plan with less minutes and less fetures with about the same monthly charge wich = about $150 in billable minutes.
on February 16, 2009 at 05:41 AM - LINKAfter several years of bills around $50 my new plan cost me over $200 a month. In trying to resolve the bill, after a lengty discussion with a service rep, It was agreed they would send me an itimized bill so I could verify the #‘s called. After reviewing the bill I would pay, and they would not shut my phone off till I recieved the itemized bill. They did, twice.
I am glad that CTA has switched to Verizon. I am hoping that all my calls to Sprint doesn’t put me on their black list until our local Fire Department is ready to switch.
I’d like for Sprint to cancel me. They have very hard to understand customer service reps. I have 4 phone lines on my plan and I would have to pay $200 per phone to cancel so if I could get out of the contract without fees that would be great. If their reps could speak plain english then the phone calls wouldn’t take as much time and wouldn’t cost the company so much money.
on February 28, 2009 at 12:29 PM - LINKSprint is the perfect example of a corporation with an overdeveloped sense of entitlement to other peoples money, their customer service representatives can anonymously add unwanted features to your phone, and apparently management has no responsibility to rectify the problem. this company is ########.
on March 31, 2009 at 09:56 PM - LINKI have been a Sprint customer for the last two years. I have used T-mobile and AT&T, but switched to Sprint because they are the most expensive networks and have horrible service. Sprint is cheap and has great plans. This letter is completely false because Sprint would never do such a thing. Suppose the letter was correct… why would the person who posted it hide their information if it has no meaning since the service was to be terminated?
on May 30, 2009 at 10:32 PM - LINKI am a Sprint customer and always will be.
08/13/2009
Request “Sprint Vision Pack” of charges $15/mo since 12/09/2007 be reimbursed.
Bought a sprint phone for my daughter and requested the “Sprint Vision Pack” be kept off. Received bill around 11/2007 including $15/mo charge for this.
Called Sprint on 12/9/2007 and requested it be turned off and they reimburse me. I assumed they did remove it. Noticed the charge was still on my bill on 8/2009.
Called Sprint and requested a refund of these charges ($300) since 12/09/2007. Sprint acknowledged they had a record of my request on 12/9/2007, but said they could reverse charges only back 2 months.
I asked for a supervisor and then a manager. Basically they said the same thing. Manager said there was a note tha I requested it be turned on, on 2/7/2008 – I did not. We never used this service because we assumed it was turned off as we had requested.
I indicated that I had disputed the charge back in 12/9/2007 and never used it.
Manager said she could only go back 2 months.
The Sprint Manager was Donna; ID FA40281.
I will not use Sprint in the future if this is not resolved to my satisfaction.
on August 14, 2009 at 07:17 PM - LINK