Sprint may cancel your service if you call customer service too often
Sprint has recently sent out some letters letting customers know that their service will be terminated effective July 30, 2007. Sprint is ending some contracts because customers are calling customer service. Based on the letter it is because they have “received frequent calls from you regarding your billing or other general account information” and based on the number of calls they have determined that they are “unable to meet your current wireless needs”.
They are however “nice enough” to take care of you for your inconvenience. Sprint will bring your account balance to zero, they are giving you almost a months notice, they are allowing your number to be ported to another carrier and also not requiring you to pay an early termination fee. Bringing my account balance to zero is nice but why would anyone pay an early termination fee when they are not the one canceling?
Either Sprint has some really bad customers that just call to often or maybe they should take a look into just why so many calls were needed in the first place. According to a Sprint representative these letters were sent to only a “small minority” of customers. I suppose it would take a while before you could get canceled in this manner, but just maybe this could be a new way to cancel your contract and avoid that dreaded termination fee.
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Well, I LOVE Sprint and I admit that I do call whenever I encounter a problem, but I always try to be as nice as can be. I can only imagine what they have to take from other customers. A lot of people can be disrespectful in many ways. I would just love to work with Sprint :)
on April 16, 2008 at 05:02 PM - LINKI’m a Sprint Customer, have been for around 10 years. I’m also a business owner. I actually will be using a version of this letter to turn away clients of mine who COMPLAIN ALL THE TIME for NO reason. (honestly, she does) We’ve had trouble with only 2. One left on their own, thank goodness, the other, WONT let us dismiss her. She keeps using us and complaining. Why?!? what’s wrong with her? So, I completely understand why Sprint felt the need to do that. Some people get off on using customer service rep’s as their free therapist. People are crazy, I promise, we talk to them all the time…
on April 22, 2008 at 01:20 PM - LINKThe problem with consumers is that some of them are impossible to satisfy. Businesses should be selective about who they sell their goods and services too just like most golf country clubs do.
If businesses did a background check on consumers who are trying to sign-up to their services, things would be better. Sometimes exclusivity of a good or service leads to consumers wanting them more (think Harley Davidson, Ferrari, American Express, Rolex, former Studio54, etc… Ferrari won’t even sell you a car even if you have the money if they don’t want you as a customer, neither will Rolls Royce...)
“I’m sorry sir, but we’ve ran a background check and found out that the previous 5 cellular carriers that you were with terminated your services because you called in 12 times every day and wasted their resources. The shareholders were also not pleased by this at the board meeting and voted to terminate you as a customer. I also see here that you complain everyday at 2 local restaurants to obtain free meals and also have NSF charges with your automobile insurance… Unfortunately Sir, we’ll stick with our other 2 million satisfied customers and offer them rewards for not wasting our resources and trying to damage our reputation. We may not be getting truckloads of new customers, but the ones we are getting are the ones we want. The complainers can go to Acme Co. next door...)
on July 19, 2008 at 04:56 PM - LINKi’m a sprint customer and i totally hate it.
on August 9, 2008 at 12:57 PM - LINKi wish they would cancel my account!! :D
I lost my cell phone today. My wife suspended the service after several calls were made.
I have been ONLY a Sprint customer for YEARS! What is the best way to secure a new, simple phone?
Can it have my same #?
Your earliest assistance would appreciated!
Thank you, John Hicklin
on August 12, 2008 at 09:03 PM - LINK