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What I think is absolutely hilarious is the last paragraph of the letter which says that if the fired customers have any questions, then they should call customer service.  You guys at Sprint are just too funny.

on July 23, 2007 at 06:37 AM - LINK

My experience with Sprint has to be the worst in the history of the universe.
Phones arrived late but we were billed for an earlier arrival date. One phone sent to the wrong address. Then Sprint back office turned off a line in error and charged us over $200 for “changing the contract”—when we got that resolved we got a reactivation fee. The quality of the phones is so bad I have to ask people to repeat things over and over. Then if you talk to the people in India it takes over 30 minutes to do a simple thing (after waiting 30 minutes) because you have to ask them to repeat themselves over and over with that heavy accent. When they deactivated a line in error, my son had no service but we were still charged for service he never had. My son broke his phone so I went online to look at an upgrade and the site said his phone was already upgraded. They told us we could buy a reconditioned phone—when we went to the SprinT store they told us we couldn’t buy the phone without renewing the contract and paying an early termination fee. WTF? Then we tried a used phone and it couldn’t be activated and it took a week for someone to tell us the ROM was bad in the phone. So they offered to let us buy a reconditioned phone from them, told us what we could get, we ordered it AND THEN SOMEONE CANCELED THAT ORDER. No one called us. I called to find out why the phone didn’t arrive. Took 45 minutes in customer service and he transferred me to another number—I’m on hold another 30 minutes or so and I find out it’s SPRINT NEXTEL—they can’t help me. They send me to another phone number, wait time another 30 minutes AND THEY CAN’T HELP ME EITHER. Another number…sorry we’re closed. SPRINT SUCKS BIG TIME.

on July 25, 2007 at 05:17 AM - LINK

What do they expect when you call for customer service or billing assistance it’s extremely rare that you get someone that speaks english anyway. I have been telling the them that they have solved my problem just to get off of the phone. Seems like if I complain a little more Sprint will gratefully let me out of my contract. That is the best customer service they have been able to provide thus far.

on July 25, 2007 at 09:20 PM - LINK

Okay, we have been a long time customers of Sprint. Until recently, everything was running smoothly. We always paid our bill on time, and if you know anything about Sprint, we have a 4 $ rating as well as a low churn rate. The higher $ sign rating you have, the more you are valued by Sprint. The dolaar signs represent how much money you spend each month with them, and how often you pay. The churn rate is if it is low like we were, you aren’t going anywhere, and that you are satisfied with the service you are recieving and you are of no threat to them of leaving to another carrier.

Our troubles began with the simple process of ordering a phone and it shipped to Michigan, and we live in Md. The original phone was defetive and still under the 30 day exchange policy, so they placed temp. credits on the account so the new one could be ordered and then they shipped it to Michagan.

I am not going to get into the whole thing, but everything that was done as far as mistakes were concerned, it was all on Sprints side of things.

We were one of the ones that recieved this letter due to excessive calling to Customer Care. I don’t understand how if I am trying to get a mistake that was through no fault of our own, why should we pay the consequence of trying to find another carrier? Yes, it’s extremly nice of you to take care of the last month of service and all, but waiving the early termination fees? Let me correct you, YOU are cancelling us, not the other way around, so why wouldn’t you wave the fees?

I had to call almost everyday to fix something YOUR company broke? If your company got it right the first time, we wouldn’t be calling 40-50 times a month now would we?

The problem with Sprint is they have ill- trained employees that tell customers things that they know personally nothing about, or they send you all over the company just for one little thing and they have no clue as to what they are doing.

The poit to this is, yes theirare customers who call just to get undeserved credits and freebies, but there are honest customers who were just trying to things fixed that Sprint messed up to begin with.

We were lucky and we able to pull away from the spiderweb that Sprint has woven, but there are some legitimate concerns out there still.

Sorry for the long rant, but that had to be spoken.

on July 27, 2007 at 08:36 AM - LINK

I was very surprised to hear of this sort of tactic from Sprint, however this week I was informed by a Boost user that they had received a voicemail indicating their service would be deactivated within two weeks…haven’t heard of any actual deactivations as of yet but it sounds remarkably similar.  Please note that this is a prepaid service and also owned by Sprint.

on August 3, 2007 at 09:10 AM - LINK

do you people honestly want to know why these people are getting shut off?!?!?! it isn’t because of frequent calls!! they are getting shut off because there are alot of people who are constantly calling in asking for credits and adjustment on things that people know they should be billed for (ESPECIALLY WHEN THEY GO OVER THEIR LIMIT!!) i know this because i work in customer care i have gotten some pretty outrageous demands!!! that is why people are getting shut off!!! because people dont want to pay extra when the mess up!!!

on August 7, 2007 at 09:59 AM - LINK

i work for sprint…customer care is stoop ass…why???...because i know…i am telesales…cust care just transfers calls without doing the ff…

on August 16, 2007 at 05:48 PM - LINK

i work for sprint…customer care is stoop ass…why???...because i know…i am telesales…cust care just transfers calls without doing the ff…
they do not inform the cust before the transfer
they just transfer to telesales just about every concern besides purchase
they misinform cust and insist telesales can do the stuff they promise like freebies and ####
they put cust on hold for long time and then hang up or transfer without proper escalation

whoever is reading this sent a letter by sprint and terminated as a cust you have my sympathies…as for anyone in high position in sprint reading this you might want to listen first to the custs concern before you end their contract…or look at your reps for a change!!!

on August 16, 2007 at 06:02 PM - LINK

This is a sign for things to come. Companies can now see exactly which customers are valuable and which customers are costing them money.

Here this explains it better: http://knowledge.wpcarey.asu.edu/index.cfm?fa=viewfeature&id=1464

on September 4, 2007 at 07:44 PM - LINK

Please for the love of God, FIRE ME! I hate them. I fought with them TODAY. I asked to speak with a supervisor three times, was put on hold three times, and HUNG UP on three times. To make matters worse I got a letter from them today saying they valued my business and there goal is to offer me “best-in-class products and sevices”. What a load of you know what. So I guess my plan of action is to now call 20 times a day until they fire me!
Wish me luck!

on September 5, 2007 at 12:26 AM - LINK

Please fire me too!!!  We have four phones with Sprint and are getting terrible reception and even worse customer service.  I’ve been hung up on twice today after having to drive out of town to use my phone!!!  Can’t get anyone to speak english and they email me and tell me there is nothing wrong in my area.  BULL!!  Please fire me.

on September 5, 2007 at 01:27 AM - LINK

Wow, I’m glad to know I am not alone. I am on the phone (hold) with Sprint Customer Care AS WE SPEAK and after being hung up on 4 times tonight. My contract is up at the end of the month and Ive already ,ade it expressly clear that I plan on switching providers, so they probably view me as an unvalued customer, but I have been paying my bills to sprint for over 6 years! My equipment is broken, I need to activate a new phone on the account. It seems like they would have the decency to do this minor thing instead of keeping me on hold forever. Sure wish I was one of the luck 1,000, I would have been done with this. Sprint has HORRIBLE customer service, HORRIBLE, and it seems to be getting worse by the second!

on September 12, 2007 at 04:03 AM - LINK

As i understand it Sprint is getting out of their side of the contract because these customers are taking up too much time with customer service, tech support, etc. So they are bad customers? I have to say that I think the world is just a little nuts to take this kind of thing lying down. We (the customers) can’t get out of our end of the contract no matter how badly sprint/nextel performs. I am no Lawyer but I’d say anti trust and class action are two phrases I would be a little concerned about if I were sprint.

on October 9, 2007 at 03:26 PM - LINK

I am a new Sprint customer and the reason why you need to call Sprint customer service many times is because Sprint customer service is incompetent.  On the phone they will promise and LIE to get you to think problems solved, but things promised/resolution won’t happen.  Sprint won’t answer questions via email either.  We are all busy people and who wants to spend hours on the phone?  I am willing to work things out but they are on a high horse.  Sprint can freeze our account and make us pay hefty fee and the consumers are completely powerless here.
It’s really shocking to be treated in such a way by a company like Sprint.  I hope they kick me off.  I would report to the Business Bureau but Sprint is smart.  Everything is over the phone so there is no prove of the LIES.

on October 29, 2007 at 04:14 AM - LINK

I have to agree - Sprint has the WORST customer service.  I can only hope they cancel me - joy!  Since we changed our account from Nextel to Sprint (mostly, just a technical change, not substantial), they routinely take 3-4 weeks to credit payments on our account, I have spent HOURS on the phone trying to straighten out payments that they have and fail to process, while they tell me it is all my banks’s faulty Simply amazing.  The reps tell me things are taken care of and then (inadvertently?? ha) hang up on me, and after waiting 20 min to get through again, I learn that there is NO record of the prior conversation just minutes before, and I have to start all over again.  Finally, they admitted that they have an issue with bills being paid by check, and they can’t seem to work it out (hmmmm…whose fault is that? )  Anyhow, the last time I asked them when they were going to start paying my hourly billable fee (I am lawyer) for all the time I have spent on hold trying to straighten out things that are THEIR issues and not mine.  Amazing.

on November 14, 2007 at 05:37 AM - LINK

I wish i could cancel mine, i have called customer service many times and they want me to pay a 200 dollars fee to do so, as we have 3 phone that will be a fee of 600 dollars !!
This is ridiculous, i have no reception at my house anymore, when i do get calls at the Office they get dropped withing minutes. My text messages download 50% of the times.
I wish i knew a solutionm or something i could do to cancel my contract asap, if anyone has any tip on how to do so, for the Love of god let me know.

Thanks.

Stephane
fiapman AT gmail.com

on November 16, 2007 at 05:56 PM - LINK

Stephane

I am in the same boat as you. I have 3 phones on my account. It would cost me $450 to terminate.(it was 150 a phone when I got my account 10 years ago, so that is what it has to stay).
I would be so happy if I could leave.

My phone never works at my house anymore. Texting is always down or I send one text and the person gets 5.

Gosh I wanna be terminated by Sprint.
*sigh*

on December 12, 2007 at 01:05 AM - LINK

I urge people with complaints to file with the FCC online.  If customer service won’t help you-they sure haven’t helped me-then start filing.  I have spent hours one my most recent issue with them only to get nowhere.  I hear the FCC can help.  If not, I hope I get fired from Sprint.  Worst company ever!

on December 20, 2007 at 06:43 AM - LINK

Nextel sucks ever since Sprint (which is french for screw the customer), took over. I have been cheated out of a $50 rebate, a $ 40 referral, and my Mom out of a $ 25 referral. A new $ 300 phone worked for (1) month then took a big steaming Sprint. I have to drive 50 miles to a Sprint store, that has a less than technical technician. He couldn’t fix it so he tells me I need to drive 50 miles in another direction to try to another idiot to get it fixed. Nextel, blames Motorola and won’t stand behind their products. Pass the blame game. The cust service people (most of whom, butcher the english language) don’t care about you, at all! You are a number, That’s it. Lets get together change the numbers of Sprint customers to ZERO. Then they will understand what crap service gets you. The price goes up, the service goes down. I am trying to piss them off so THEY cancel my (3) phones, then THEY can screw themselves instead of me for a change. I will change to Verizon that very same day. I got NexripoffTel 4 years ago, because then, most of the people I do business with had NexcrapTel and it was easy to Direct Connect them during service calls. Now, most of them have since dropped NexTardTel. So why should I keep it, and get treated like s**t. I can’t DC them anymore and I can use any cellphone carrier to call them. They do business the NEW american way, screw the customer, claim bankruptcy, change names, and trick them out of their money again and again. If you can’t do business right, DIE you commie Sprint bastards.

on January 18, 2008 at 02:28 PM - LINK

Little update, after fighting with them for weeks, i decided to contact the BBB, better business bureau, and file a complaint online.
Couple days later, i had an email back from the BBB saying they were in the process of contacting Sprint, little after that i got an email from Sprint and a phone Number.
They let me cancel my Line without paying ETS !!!

Victory !!!

Thanks :)

on February 1, 2008 at 09:47 PM - LINK

Woohoo! I should try to piss Sprint off, get cancelled, and get the iPhone

on February 23, 2008 at 06:55 AM - LINK

Sprint customer is the worst. If you want help or an explanation than you are with the wrong company. The people who you talk to are not even American and they can barely speak english. The goverment is nicer than these guys! As soooon as my contract is up I am out of sprint and will let nobody join who I know.

on March 12, 2008 at 09:02 PM - LINK

I am a customer this is ######## all of the representatives are mexican and can hardly understand and after you’ve waited for 10 to 15 minutes someone hangsup without saying a word then sprint is at the bottom of national wireless carriers first theirs 1.verizon 2.tmobile 3.at&t;4.sprint

on March 31, 2008 at 10:29 PM - LINK