Sprint cancels more contracts, this time because of roaming
Sprint has recently begun canceling customer contracts for calling customer service too often and it seems they are not stopping at that. They have also recently canceled the service of 200 Army soldiers. The affected soldiers accounts were canceled because for roaming too much. They were roaming, but only because there is not a Sprint tower close enough to the base where they are stationed - West Point.
It seems that Sprint is on a rampage to cut all customers that are either not making them enough money or costing them money. In this case the affected customers are being able to get their service reinstated by calling Sprint and identifying themselves as a member of the armed forces. Sprint also went as far as issuing an apology for this case.
So it seems we have another option for making Sprint cancel you and let you avoid any early termination fee. Maybe all you need to do is send your phone to a friend or family member that will have to roam and let them make a lot of calls.
Read [Consumerist]
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I honestly don’t even understand how Sprint still has customers, other than the business accounts brought in by the Nextel merger. Most of my friends who were on Sprint began jumping ship in 2001 because their customer service had become so poor. I honestly can’t think of a single person who has a positive opinion of Sprint as a wireless carrier.
on July 10, 2007 at 05:26 PM - LINKI’m waiting to see the Lawsuit brought against Sprint for not living up to the contractual agreement. If the customer chooses to close the account too early, they’re charged $275.00—shouldn’t the reciprocal be true also?
on July 12, 2007 at 10:11 AM - LINKYou can usually force your sprint phone to “roam only”. After a couple months of this, odds are Sprint will cut you free.
on July 12, 2007 at 08:54 PM - LINKwell I love sprint! they are the biggest suckers on earth! I just negotiated my phone bill to a 50 percent savings just by downgrading by 400 min on a shared plan. I love them!!!!
on July 18, 2007 at 03:56 AM - LINKGO SPRINT!
on July 18, 2007 at 04:00 AM - LINKHey I work for sprint’s competition and I PRAISE them for this decision. This kind of action should have been implemented a long time ago. These greedy, spoiled and “no-class” customer’s should be taught how to conduct themselves when it comes to business. They behave this way because of their ill natured background sometimes and others call in because they have nothing better to do. I am waiting for a clinical diagnosis for some of these peaple who are truly diturbed (all biases aside). Other industries should look into taking this kind of action too to lower their service costs that way decent and honest customers like myself don’t have to pick up the tab for what these indviduals cost. Overall AMERICAN CONSUMERS ARE WAY TOO SPOILED AND “THE CUSTOMER IS ALWAYS RIGHT” IS JUST BURNT BUSINESS PLOY TO KEEP CUSTOMER’S…too bad it turned back on us after evolving over the years. lol!
on July 25, 2007 at 10:39 PM - LINK