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Office Depot employees are claiming that if a customer looking for a laptop doesn’t buy any extras or the extended service plan, they are told to lie to them and say the laptop is out of stock. Laptop Magazine spoke to an Office Depot employee named Rich, who told them this:

According to Rich, the district manager once visited his store and told all the associates to lie. “We did get told by the district manager one time to talk to the customer, figure out what they want, do your normal sales routine, and figure out what they’re going to get,” he said. “Offer them the PPP(Product Protection Plan). Offer them the TDS and then, if they’re going to get it, go check to see if we have it in stock and, if we do, bring it out to them. If they’re not going to get anything with it, just go check to see if we have it and then come back and say ‘oh, we’re out of stock on it.’”

The magazine suggests turning the tables on the associate and lying to them. Tell them you want the PPP and then change your mind when the laptop is brought out to you. Or, take your business elsewhere, which sound like a better option. Companies tend to pay attention when customers talk with their wallets.

I really these are tough times and there are quotas that must be met to insure profits, but instructing employees to lie to customers is just reprehensible. What do you think of Office Depot’s sales practice? Leave a comment and let us know!

Read [Consumerist]