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Microsoft is offering free support to Vista users who have encountered problems when updating their installations to the recently released Service Pack 1. What was normally offered free by Microsoft to those who purchased the retail product is now also available even for users who have OEM copy installations of the operating system.

The free support was caused by the numerous complaints from users who have installed the Vista SP1 update on their machine and then later on experienced endless reboot cycles and struggled with broken Vista application. Under the support plan, Vista users will have three options to get the free support. Users can either send an email and Vista support staff will reply within one business day, chat online with Vista customer support, or call the customer support hotline. The last option though is applicable only to Vista users who have software assurance agreement, professional contract, TechNet subscription or MSDB subscription or for those who belongs to the Microsoft Partner Program.

The free support program will be valid until March 19, 2009. Vista customer support will entertain requests on a case-by-case basis. Likewise users will be advised if they will need to pay anything during the course of the transaction. If you haven’t installed your Vista SP1 pack yet, better do it now and find out if it will cause any problem on your machine. You can then immediately seek help if in case SP1 breaks down on you.

Read [CNET]