Gadgetell | Tech News, Reviews, and Interesting Things

Palm and Sprint are working together to try and find the reason some customers are experiencing data loss when switching between Palm’s two WebOS phones, the Pre and the new Pixi. Unlike previous Palm devices which synced to Palm Desktop on the user’s computer, the new WebOS devices sync to an online “Palm Profile”.  Ideally this results in a copy of the user’s data (calendar, contacts, and memos) residing on the website and one on the device. However some users are discovering that when they attempt to switch devices or sync to a replacement one, some or all of their data is missing.

“We are seeing a small number of customers who have experienced issues transferring their Palm Profile information to another Palm webOS device,” the company said. “Palm and Sprint are working closely together to support these customers to successfully transfer their information to the new device.” Palm said in a statement.

The incident brings to mind the great Sidekick outage of 2009 which happened last month. Thousands of customers lost their data when a server failed. Such incidents have made many question the wisdom of trusting a cloud based solution for back ups.

If you have a Palm WebOS device and are wary of trusting your data to Palm Profile, you can set it to sync to Outlook, Google, or Yahoo instead.

Read [PCWorld]