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Facebook finally admits site issues

by Sue Walsh on Sep 23, 2009 at 10:05 AM

Facebook has finally admitted what it users have known for awhile now: the site’s broken.  Complaints about logins being denied, status messages being wiped, chat not working, cryptic “endpoint” errors and disappearing content abound.  Until Monday, Facebook had been ignoring bug reports and comments posted to its official page and blog.

“Some users are experiencing errors across a number of site features,” a statement e-mailed to CNET News read. “This includes content occasionally disappearing, difficulty logging in or viewing profiles, and error messages when posting content. We are working to resolve these issues as soon as possible.”

They did not comment on the cause of the problem or an estimate time of resolution.  I’ve noticed all kinds of problem.  Posting content often takes several attempts, generating cryptic “endpoint failure” messages.  I’ve had friends disappear - their comments remained but their name and photo vanished. The chat function is useless at times; my inbox is often inaccessible and the site itself is often slow to load.

I don’t know if these are growing pains (the site now boasts over 300 million users) remnants of last month’s DDoS attack, or something else, but Facebook’s lack of communication with its users is inexcusable.  A dedicated site status page would be a great idea.

Read [Cnet]

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