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“Certain” Sidekick customers will be getting a $100 for their data loss troubles

by Robert Nelson on Oct 13, 2009 at 06:08 AM

T-Mobile has released an updated statement in regards to the great Sidekick data loss incident of 2009.  Of course, I am pretty sure this will not make everyone happy.

According to the details, which comes by way of the official T-Mobile User Forums, those customers who have “experienced a significant and permanent loss of personal content” will be getting a “$100 customer appreciation card.”  That and, they will also be getting a free month of data service.

The downside here, aside from the fact that many Sidekick owners have had their data permanently lost, is that they will have to wait up to 14 days to receive that credit.  But on the positive side, they can just sit back and wait for it to arrive because there is nothing special they have to do.

In the meantime, the sales of all Sidekicks are still on hold with T-Mobile simply listing them as “temporarily” out of stock.  Finally, and as much as I know those angry yet loyal Sidekick may not like my next statement, but I will take this time to suggest they move over to a real smartphone and test out something Android flavored.  After all T-Mobile does have the G1 and myTouch 3G which are selling for $129.99 or $149.99 respectively.

Read [T-Mobile Forums]

Updated: 10/12/2009 5:15 PM PDT
T-MOBILE STATUS UPDATE ON SIDEKICK DATA DISRUPTION, MON., OCT. 12

Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.

Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.

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