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AT&T’s poor service at CES sparks complaints

by Sue Walsh on Jan 11, 2010 at 04:21 PM

iPhone AT&T’s iPhone users who attended this year’s CES in Las Vegas last week found much frustration when attempting to use their phones. There were widespread complaints about the poor service, with many users unable to make calls, send tweets, download emails or do much of anything that required data. Not surprisingly, Verizon didn’t hesitate to release a statement about how rock solid their service is:

What we have done and continue to do is have a buffer of capacity above what our demand is at any given point in time. When we see consumer demand begin to feed into that capacity, we scurry out there to add more capacity,” said Dick Lynch, Verizon Wireless’s chief technology officer, who was at CES displaying Verizon’s LTE network and devices. “This is a very simple concept and something we have done religiously over the year.”

AT&T has not responded to the criticism but it just adds to the black eye the company is getting in areas like San Francisco and New York City, where service is quite poor due to the strain being placed on the network by iPhone users. It’s clear AT&T is going to have to stop dragging its feet and sitting back on their laurels and make a strong and determined effort to fix their network in 2010 or they may find themselves slipping to back of the pack.

Read [Washington Post]

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