Gamertell

Atlus has recently discovered that some owners of the Demon’s Souls deluxe edition are experiencing a problem with their purchases. Apparently, some of the strategy guides that came with said edition aren’t in pristine condition. The covers are fading and wearing away, even when carefully and properly used and taken care of. Atlus has decided that it will not stand by idly while its fans are troubled, and is going to begin a strategy guide replacement program.

Atlus isn’t sure why some of the strategy guides’ covers are fading, and not all the strategy guides are showing the wear. If yours is one of the damaged ones, you’ll want to keep an eye on the Atlus U.S.A. Forums. Next week the company will post instructions for filing for a replacement strategy guide.

The best part is how Atlus intends to determine if you’re owed a replacement. Rather than asking you to dig out receipts, the company is going to ask for people to send in their strategy guide’s cover and first page to prove they purchased the deluxe edition of Demon’s Souls. That way you can still play the game with the guide’s assistance while your claim is being processed.

Hearing something like this gives you new respect for a company. Atlus could have very easily disregarded this issue and not done anything. After all, it’s not like the information in the strategy guide is incorrect or the game is damaged in any way. But the company made a commitment to its buyers to offer a quality product and is going to do everything possible to ensure those who paid the money for the deluxe edition of Demon’s Souls get what they paid for.

Read [Atlus U.S.A. Forums]